Refund policy

Albarakahub.com

At Albarakahub.com, we strive to ensure that every customer has a smooth and satisfying shopping experience. We understand that sometimes a product may not meet your expectations, and for that reason, we have established a clear and transparent Return & Refund Policy.

This policy outlines the conditions, procedures, and timelines for returns, refunds, and exchanges for all products purchased from our store.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused, unworn, unwashed, and in its original condition.

  • All original tags, packaging, and accessories must be intact.

  • The return request must be initiated within 7 days from the date of delivery.

  • The item must not be damaged due to customer misuse.

Products that do not meet these conditions will not be eligible for return or refund.

2. Non-Returnable Items

Certain items are not eligible for return due to hygiene and safety reasons:

  • Innerwear, lingerie, and personal clothing items

  • Customized or personalized products

  • Items purchased during clearance or final sale

  • Gift cards or promotional items

We request customers to carefully review product details before placing an order.

3. Reasons for Return

You may request a return under the following circumstances:

a) Wrong Product Delivered

If you receive a product that is different from what you ordered.

b) Damaged or Defective Product

If the product is received in a damaged or defective condition.

c) Size or Fit Issues

For fashion apparel, if the size does not fit as expected (subject to availability for exchange).

4. Return Request Process

To initiate a return, please follow these steps:

  1. Email us at albarakahub5786@gmail.com

  2. Provide the following details:

    • Order ID

    • Product Name

    • Reason for return

    • Clear images of the product (if damaged/defective)

  3. Our team will review your request within 24–48 hours

  4. Once approved, you will receive return instructions

5. Return Pickup

  • In eligible locations, we will arrange a pickup service.

  • If pickup is not available in your area, you may be requested to self-ship the product to our address:

Return Address:
VILL-CHHABILPARA
P.O. - MEHERAPUR
P.S. - MOTHABARI
DIST - MALDA
WEST BENGAL – 732207
Phone: 9614532861

  • Customers must ensure proper packaging to avoid damage during transit.

6. Return Shipping Charges

  • If the return is due to our error (wrong/damaged product), we will bear the shipping cost.

  • For size issues or customer preference returns, shipping charges may be deducted from the refund amount.

7. Refund Policy

Once the returned product is received and inspected, we will initiate the refund process.

Refund Conditions:

  • Product must pass quality inspection

  • Must meet all return eligibility criteria

Refund Timeline:

  • Refund will be processed within 5–7 business days after approval

  • It may take additional time depending on your bank/payment provider

Refund Methods:

  • Original payment method (for prepaid orders)

  • Bank transfer (if applicable)

  • Store credit (optional, if chosen)

8. Cash on Delivery (COD) Orders

For COD orders:

  • Refunds will be processed via bank transfer or UPI

  • Customers must provide valid bank or UPI details

  • No cash refunds will be provided

9. Exchange Policy

We offer exchanges under the following conditions:

  • Product is eligible for return

  • Exchange request is made within 7 days of delivery

  • Replacement product is available in stock

If the requested item is unavailable, a refund will be issued instead.

10. Cancellation Policy

  • Orders can be canceled before dispatch only

  • Once the order is shipped, cancellation is not possible

  • To cancel, email us immediately at albarakahub5786@gmail.com

11. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again

  • Contact your bank or payment provider

  • If the issue persists, contact us with your order details

12. Quality Check Process

All returned products go through a strict inspection process:

  • Physical condition check

  • Tag and packaging verification

  • Usage inspection

If a product fails inspection, it may be:

  • Returned back to the customer

  • Not eligible for refund

13. Fraud Prevention

To maintain fair usage:

  • Repeated return requests from the same account may be restricted

  • Fraudulent claims (fake damage reports, etc.) will not be entertained

14. Customer Support

For any queries related to returns or refunds, feel free to contact us:

Email: albarakahub5786@gmail.com
Phone: 9614532861
Address:
VILL-CHHABILPARA
P.O. - MEHERAPUR
P.S. - MOTHABARI
DIST - MALDA
WEST BENGAL – 732207

15. Important Notes

  • Please record an unboxing video when receiving your order (mandatory for damaged claims)

  • Returns without prior approval will not be accepted

  • Refund timelines may vary during peak seasons or sales

16. Policy Updates

Albarakahub.com reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Customers are advised to review this page periodically.

17. Acceptance of Policy

By purchasing from Albarakahub.com, you agree to this Return & Refund Policy and all associated terms and conditions.